Shipping policy
Order Processing & Dispatch
We handle order preparation and dispatch within 1–2 business days after successful payment confirmation, reducing customer waiting time to ensure all fresh seafood products are delivered in good condition.
International Shipping & Delivery Time
Our standard international delivery generally takes 7–14 days to reach most overseas destinations. Delivery estimates are for reference only and may vary based on different shipping regions and local customs clearance efficiency. You can select the rush shipping option at checkout if you need faster expedited delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page before payment, with no hidden fees or additional undisclosed charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All related charges are the sole responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected extra expenses.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials tailored for seafood items, effectively preventing damage and leakage while maintaining product freshness during transit. Optional shipping insurance is available at checkout for high-value orders to provide extra shipment protection.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you discover any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@frfesmart.shop or phone: +64 27 284 9102.
Thank you for choosing FRASER FEATHERSTONE! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.